Cases
Track service-related issues to accelerate resolution and drive customer satisfaction. Vogueboard's Cases feature manages inquiries, claims, and assistance requests to minimize performance gaps and maximize service excellence.
Our Cases module tracks and manages procurement and product-related problems reported by your customers. Associate related problems and issues with every created case. Each case record may relate to other records such as calls, contacts, documents and tasks, making it easy to gauge big-picture insight into an issue and its history.
Major Features
Maintain up-to-date Case Records
Create New Case with Data Cloning
Access Case Change Log for Increased Client Insight
Other Features Highlight
Designate Case by Type, Status and Priority Level
Assign Case to team members for Prompt Resolution
Track Case Status and Updates from Open to Close
